Refund & Return Policy

Overview

Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we are unable to offer a full refund or exchange.

To qualify for a return, your item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable digital products

  • Customized or made-to-order items

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Personal care or hygiene products

A receipt or proof of purchase is required to complete any return.

Please do not send your items back to the manufacturer.

Partial Refunds

Partial refunds may be issued for:

  • Items not in original condition, damaged, or missing parts for reasons not caused by us

  • Items returned more than 30 days after delivery

Refund Process

Once we receive and inspect your return, we will email you to inform you whether your refund has been approved or denied.

If approved, your refund will be processed, and a credit will be issued to your original payment method within 10 business days.

Sale items are final sale and cannot be refunded.

Late or Missing Refunds

If your refund has not yet arrived:

  1. Check your bank account again.

  2. Contact your credit card company—processing times may vary.

  3. Contact your bank—delays can occur.

If you’ve taken these steps and still haven’t received your refund, please reach out to us at info@exoticdecor.us.

Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same item, please contact us at info@exoticdecor.us.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

Please send all returns to:

Exotic Decor, Wayne St, Lewistown, PA 17044, USA

  • Customers are responsible for all return shipping costs.

  • Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

  • For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

For questions or assistance with returns, please contact us at:
📩 info@exoticdecor.us