Shipping & Returns
1. Shipping Policy
We aim to deliver your luxury pieces with the utmost care. Below are the details regarding our shipping procedures.
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Shipping Areas: We offer free delivery across the United States in all states.
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Order Cut-off Time: Orders placed before 12:00 PM (EST) will begin processing the same day.
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Handling Time: Most items require 1–2 business days for quality inspection and packaging. Custom or oversized items may take longer.
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Transit Time:
Standard Shipping: 1–3 business days.
Expedited Shipping: 2–3 business days.
- Shipping Costs: All of our orders qualify for free standard shipping.
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Tracking: Once your order has shipped, you will receive an email with a tracking number.
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Note on White-Glove Delivery: For oversized luxury furniture, we utilize specialized carriers. These deliveries require an appointment and a signature upon arrival.
2. Return & Exchange Policy
At Exotic Decor USA, we stand behind the quality of our curated collection. If you are not completely satisfied, we are here to help.
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Return Window: You have 30 days from the date of delivery to initiate a return.
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Item Condition: To be eligible for a return, items must be:
Unused and in the same condition as received.
In the original luxury packaging.
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Non-Returnable Items: * Custom-made or bespoke orders.
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Return Process: To start a return, contact us at order@exoticdecor.com. We will provide a Return Merchandise Authorisation (RMA) number and instructions
3. Refunds and Fees
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Refund Method: Refunds are issued to the original payment method within 1–3 business days after we receive and inspect the returned item.
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Return Shipping: For “change of mind” returns, the customer is responsible for return shipping costs.
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Restocking Fee: We don’t charge any restocking fee.
4. Damaged or Incorrect Items
If your item arrives damaged (which is rare given our packaging standards), please follow these steps to ensure a full refund or replacement under U.S. Consumer Protection Laws:
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Photograph the damage to the item and the packaging.
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Report the damage to us within 48 hours of delivery.
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For freight shipments, please note any visible damage on the Bill of Lading before signing.