Payment Policy
At Lume Art Gallery, we strive to make your shopping experience as seamless and secure as the art we provide. This policy outlines how we handle transactions, ensuring transparency and security for every purchase.
Secure Checkout
Your financial security is our top priority. Our website uses industry-standard encryption to protect your data during checkout. We do not store your full credit card information on our servers.
✅ Accepted Payment Methods
We accept a variety of payment options to accommodate our international clientele:
Credit & Debit Cards: Visa, MasterCard, and American Express.
Online Payment Gateways: PayPal and other secure digital wallets.
International Payments: All international orders are processed in Great British Pounds (GBP) unless otherwise specified.
Order Processing & Payments
Payment Timing: Payment is authorized and captured at the time you place your order.
Production & Handling: Once payment is confirmed, your items enter our production process. Please note our standard 1–2 business day handling time (Monday to Saturday) before shipping.
Order Cut-off: To ensure your order is processed promptly, please complete your payment before our 8:00 PM (GMT) cut-off time.
International Duties & Taxes
For our global customers, we aim to eliminate the stress of importing art:
Customs (Duty) Paid: We offer worldwide shipping via DHL, FedEx, or UPS with custom (duty) paid delivery.
No Hidden Fees: The price you see at checkout typically includes the necessary duties for international reach, ensuring no surprises upon delivery.
Billing Support
If you have any questions regarding a charge on your statement or need assistance with a payment, please reach out to our support team:
Email: info@lumeartgallery.com
Phone: +44 7883 416270
Hours: Monday to Saturday: 10:00 AM – 08:00 PM